Help

This section should tell you everything you need to know about ordering from us, but if you need help just email help@thackerays.co.uk or call 0113 320 3120 and we'll do our best to help.

Delivery

Bank Holiday Monday: 6th May

Because our courier service won’t be operating on Monday 6th May, your order might take a day or two later than usual to arrive if you order over the next few days. If you need to know exactly when your order will arrive, or need it urgently, just get in touch and we’ll try to help.

Free UK delivery for full-price items

Currently, for UK orders we’re offering free delivery if you’re buying any full-price items. If you’re buying only sale items, delivery is still just £4 per order.

Charges and lead time

We’ll deliver your order as quickly as possible to the address of your choice. Below are the charges and estimated lead times for each country we deliver to:

Country Charge Lead time
United Kingdom £4.00 1-3 working days
Australia £25.00 5-10 working days
Austria £10.00 3-5 working days
Belgium £10.00 3-5 working days
Canada £20.00 5-10 working days
Croatia £15.00 3-5 working days
Czech Republic £12.50 3-5 working days
Denmark £10.00 3-5 working days
Estonia £15.00 3-5 working days
Finland £15.00 3-5 working days
France £10.00 3-5 working days
Germany £10.00 3-5 working days
Hungary £15.00 3-5 working days
Iceland £15.00 3-5 working days
Ireland* £6.00 1-3 working days
Italy £12.50 3-5 working days
Liechtenstein £12.50 3-5 working days
Luxembourg £10.00 3-5 working days
Netherlands £10.00 3-5 working days
New Zealand £25.00 5-10 working days
Norway £15.00 3-5 working days
Poland £15.00 3-5 working days
Portugal £15.00 3-5 working days
Slovakia £12.50 3-5 working days
Slovenia £15.00 3-5 working days
Spain £12.50 3-5 working days
Sweden £12.50 3-5 working days
Switzerland £10.00 3-5 working days
ISA £20.00 5-10 working days

* Refers to Republic of Ireland. Northern Ireland is part of the United Kingdom and carries the same charge and lead time.

Don’t see your country listed?

DPD

We use DPD to deliver almost all of our orders. Not only are they fast and reliable, but they will usually email and/or text you on the day of delivery with a 1-hour estimated time window, so you don’t have to spend the entire day waiting around.

DPD