Online Return Policy

We want you to be happy with your purchase, but if you are not, you can return your purchase* within 14 days of receipt, provided the products are returned in perfect condition, unused, unwashed and with their original packaging and tags.

 

We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase.

 

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within10 days of having returned the item but it takes longer sometimes.Any refunds will be refunded to the same payment method you used when you placed the order.

 

After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.At certain times of the year, the process time will be longer, like around Christmas and public holidays.

 

 

In order for us to refund your items, please include the original packing note. Without this we will not be able to process your return. If you have lose this piece of paper please email us at: contact@thackerays.co.uk

 

PLEASE RETURN TO THE FOLLOWING ADDRESS:

THACKERAYS

241 WELLINGBOROUGH ROAD

NORTHAMPTON

NN1 4EH

 

We suggest a signed for postage service. Please keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received. Items lost in transit will not be treated as returned.

 

If you believe you have been delivered a faulty item please write on your original delivery note what the problem is so we can review the claim. 

 

 

If you live locally to Northampton please feel free to return to our Wellingborough Road store. 

Your return will be passed to the online team to be refunded, please make sure you include the original packing note. 

Exchanges can be taken place in store for alternative items or a credit note can be issued for use in store at a later date. 

 

*excluded items:  underwear, earrings, masks, swimwear or any item that has been altered.

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